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Vizrt iNEWS Command Plug-in Administrator Guide

Version 3.1 | Published December 18, 2023 ©

Known Issues

This section describes various known issues:

DNS Trouble

You’ve installed the service, configured it to run in compatibility mode, started it, but it does not show up correctly with Inventory in Command Workstation, and you get errors when trying to open the config-panel.

Look in Avid Workgroup Properties under System Check whether you have something similar to this:

images/download/attachments/30919577/troubleshooting_troubleshooting14.png

This is likely caused by a wrong reverse lookup in DNS.

  • You install on a computer called avidcommandplugin.

  • The plugin seems to ask the DNS for its hostname, based on IP (like nslookup).

  • The DNS replies with a different/wrong hostname (e.g. vizrtvizlink1).

  • The plug-in broadcasts to the Avid Services "Hey, you can contact me at vizrtvizlink1"

  • The services tries this, and fails.

It seems that this can be discovered using the Health Status tool:

Navigate to your plug-in, and look at the Codebase URL. As you see in the screenshot below, the codebase URL does not match the hostname.

(By accident or luck, the hostname in the Codebase URL reported in this example resolves to the correct IP of the computer, so it happens to work.)

images/download/attachments/30919577/troubleshooting_troubleshooting15.png

The Thumbnail is Not Displayed in the Column in Avid MediaCentral® | Command

Simply resize the header to make it appear. Normally this fixes the issue.

The List Containing All the Playlists is Getting too Large

images/download/attachments/30919577/troubleshooting_troubleshooting16.png

This should not affect how the program works. Still, you can remove the playlists by simply right-clicking them and selecting Delete. If this does not work, you can delete them manually by following these steps:

  1. Monitor off your rundown.

  2. Stop all services on the Command server.

  3. On the Command server, navigate to C:\Program Files\Avid\iNEWS Command\playliststore\state\playlists, select all the files and delete them.

  4. Start all the services on the Command server.

Duplicate playlist generation can be avoided by always unlocking the playlist before loading it again from iNews.

Cannot Lock the Playlist

If you suddenly cannot lock the playlist, try to unlock another playlist and then lock your playlist again.

Playlist Controller Disconnects

Symptom

The Playlist Controller is unavailable’ alert in the alert list in Avid Command.

images/download/attachments/30919577/troubleshooting_troubleshooting18.png

What to Check

  • Lookup settings: Check that the lookup tab in Avid Workgroup contains the machine that runs the lookup service. Do not add machines here that do not run a lookup service! Usually the lookup service runs at the machine with the command server install. This means all the workstations must have this machine (with fully qualified name) added to the lookup list on the lookup tab. The ’lookup’ tab setting on the service machine itself must also have this setting set.

  • Server sleep mode: Turning off sleep mode for the server machine helps.

System Check has Warnings for VM-ware Adapters

Problem: System check has warnings for vm-ware adapters.

Solution: If the VMware adapters need to be active, do the following, which should remedy the problem.

  1. Control Panel, Network, Change adapter settings (for W7).

  2. Press the ALT key to get the menu bar.

  3. Click Advanced, Advanced Settings.

  4. Move the real NIC to the top of the binding order.

  5. Restart services (via workgroup properties) and the Command workstation.

No Default Values Present from Viz Trio Template for Viz Trio CG Element

A manually-entered element in iNews with no values assigned to it has an empty data set in its data fields. It does not use the default values in the template.