This section covers issues that may arise while installing, configuring or using the Preview Server.

If you do not find answers to your issues, please contact your local Vizrt representative at https://www.vizrt.com/support.

Troubleshooting Tips

Services do not start after installing the latest Preview Server

Machines with Apple's Bonjour installed sometimes refuse to install the Preview Server. Uninstalling Bonjour may resolve this installation issue.

It is possible to add the same renderer multiple times on the Preview Server Home page if using different spellings. For example, a renderer can be added by entering its hostname, and then, if entering the IP address, the renderer will be added again. Adding the same renderer twice will produce incorrect snapshots.
Snapshots of scenes with no key defined will result in empty images.
Adding video mode Viz Engines as renderers could produce incorrect results in scenes using ControlVideo.

See Also